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How betkhela Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure. This page explains exactly what data we hold, why we hold it, and what control you have over it.

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betkhela How betkhela Handles Your Personal Information
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

Have a question about what we store or want something changed? Three direct paths connect you to our data support team. Each channel handles privacy-specific requests — account deletion, data export, correction of personal details, or withdrawal of consent for optional cookies.

Live Chat Open live chat from any page on mobile or desktop. Ask to speak with a privacy handler and reference your registered phone number. We confirm your identity through your account OTP before making any changes to stored data.
Email Request Send a data request to the support email shown in your account settings. Include your registered name and the specific action you need — deletion, export, or correction. We respond within a reasonable timeframe after identity verification.
Account Settings Panel Log in, head to account settings, and find the privacy section. From there you can update your phone number, email, or toggle marketing communications on or off without waiting for a support agent.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of our data handling is built around limiting exposure. We encrypt personal information in transit and at rest, restrict internal access to verified staff, and log every data retrieval for audit purposes. Here is what that looks like in practice across the areas that matter most to you.

Encryption Standards

All data moving between your device and our servers travels through SSL-encrypted connections. Payment details — including bKash, Nagad and Rocket references — are encrypted at rest so even internal systems only see masked identifiers during routine operations.

Cookie Management

We use essential cookies to keep your session alive and preference cookies to remember language and layout choices. You can clear or block non-essential cookies from your browser settings at any time without losing account access.

Account Security Layers

Your account is protected by OTP verification on login and on sensitive changes like withdrawal wallet updates. If we detect an unfamiliar device or IP, we trigger an additional verification step before granting access to your account.

Data Retention Periods

We keep active account data for as long as your account is open. After you request closure, personal identifiers are purged within the retention window required by applicable rules in your eligible region, then permanently deleted.

Who Can Access Your Data

Only authorised personnel handling account verification, payment processing or support queries can view your personal information. Access is role-restricted and logged. No third-party advertiser or unrelated partner receives your data from us.

Requesting Changes or Deletion

You hold the right to ask us to correct inaccurate details, export your data in a readable format, or delete your account entirely. Reach out via live chat or email, confirm your identity through OTP, and we process the request accordingly.

Common Questions About Your Data and Privacy

Below are the questions we hear most from account holders about how their information is collected, stored, shared and deleted. Each answer reflects our current handling as of this page update.

We collect your name, phone number, email address and a password hash. If you deposit via bKash, Nagad or Rocket, we also store the wallet reference needed to match incoming funds to your account. We never ask for your wallet PIN.

We do not sell or rent your personal information. Data may only be shared with payment processors (to complete bKash, Nagad or Rocket transactions) or with authorities if required by applicable law in your eligible region. No advertising networks receive your details.

Log in, open your account settings, and look for the privacy section. You can also request a full data summary through live chat or email. After verifying your identity via OTP, we provide a readable export of stored personal information.

Yes. Contact our support team via live chat or email and request account deletion. Once we verify your identity, we close the account and begin permanent deletion of personal identifiers within the retention period applicable to your region.

We use essential cookies for session management and optional preference cookies for layout and language memory. You can disable non-essential cookies in your browser settings without losing the ability to log in or access your account wallet.

When you send funds from bKash, Nagad or Rocket, the transaction travels over an SSL-encrypted channel. We store only a masked wallet reference — not your full number, PIN or app credentials — to reconcile the deposit against your account.

We log your IP address, browser type and device fingerprint to detect unauthorised access attempts. We do not track GPS location. If a login comes from an unrecognised device, we ask for an additional OTP step before granting access.

Active account data stays as long as you use the service. If you request closure, personal identifiers are purged after the minimum retention window mandated by rules in your eligible region, then permanently erased from our systems.

Absolutely. Go to your account settings and toggle off marketing notifications. You can also unsubscribe from any promotional email by clicking the opt-out link at the bottom. This does not affect transactional messages like OTP codes or withdrawal confirmations.

Open live chat and ask to escalate a privacy concern, or send a detailed email through the address listed in your account settings. We investigate every reported incident and respond with the outcome and any corrective steps taken.

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