Reference

Terms Conditions That Govern Your Account

These terms form the agreement between you and betkhela whenever you access, deposit, withdraw, or use any service on our platform.

Account RulesWithdrawal ConditionsbKash / Nagad / RocketEligibility by RegionDispute Process

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How These Terms Apply to You

betkhela Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or continuing to use our services, you confirm you have read and accepted every clause below. Availability of our platform depends on your local law and eligible regions — we do not represent that access is lawful in every jurisdiction, and you

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are responsible for confirming this yourself before registering. Your account is personal. You may not share login credentials, transfer your account to another person, or operate multiple accounts. If we detect shared or duplicate accounts, we reserve the right to suspend them and withhold any pending
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balance until verification is complete. Deposits made through bKash, Nagad, or Rocket must originate from a wallet registered in your own name. We do not accept third-party payments. When you request a withdrawal, we may ask for identity verification — a government-issued ID and proof that
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the receiving wallet matches your registered details. Processing follows the order requests are received, and we aim to keep turnaround consistent. We may update these terms at any time. When we do, we will note the revision date at the bottom of this page. Continued use
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of the platform after a revision means you accept the updated terms. If you disagree, your option is to close your account and withdraw remaining eligible funds. These conditions are governed by the laws applicable to online services in the region where we operate, subject to
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your local restrictions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE ENFORCE THESE TERMS

Account Security and Data Handling Under Our Terms

These terms are not just words on a page — they connect to how we actually run your account, protect your data, store session records, and process your funds. Below are six operational specifics that show how each clause translates into real platform behaviour you can verify.

Identity Verification

Before your first withdrawal clears, we verify your ID against the wallet name on your bKash, Nagad, or Rocket account. This is a one-time step unless you change your registered mobile number or wallet details later.

Session Encryption

Every session between your device and our servers is encrypted via SSL. This applies equally whether you access from a mobile browser or a desktop — your login credentials and transaction data travel in encrypted form at all times.

Data Retention

We retain your account data, transaction history, and chat logs for the period required by applicable regulations. If you close your account, certain records remain stored for compliance purposes but are no longer used for marketing.

Cookie Usage

We use cookies to maintain your login session, remember your language preference, and track basic analytics. You can clear cookies from your browser at any time, though doing so will log you out and may reset your display preferences.

Account Closure Requests

You may request account closure at any time via live chat or email. We process closures after confirming any pending wagers are settled and outstanding balances are paid to your verified wallet. No closure fee applies.

Requesting Data Changes

To update your registered name, phone number, or wallet details, submit a request through your account settings or contact support. We verify the change against your original ID before applying it — this prevents unauthorised account transfers.

CONTACT FOR TERMS QUERIES

Where to Raise a Terms-Related Issue

If you have questions about any clause, need clarification on a restriction, or want to dispute an account action taken under these terms, reach us through the channels below. We handle terms-related queries with priority because they often affect your balance or access directly.

Frequently Asked Questions About Our Terms

Below are the questions we receive most often about these terms. Each answer points you to the relevant operational detail so you can act on it rather than just read about it.

Eligibility depends on your local law and the region you access from. We do not guarantee that our services are available everywhere. You are responsible for confirming legality in your own jurisdiction before registering and depositing funds via bKash, Nagad, or Rocket.

No. Each person may hold only one account. If we detect duplicate registrations — same device fingerprint, same wallet, or matching personal details — we may suspend both accounts and withhold balances pending a review. Contact support if you registered by mistake.

Depending on the severity, we may issue a warning, temporarily suspend your account, or permanently close it. Where funds are withheld, we explain the reason in your notification centre and give you a window to respond before any final decision is made.

Our terms require that withdrawals go only to a wallet registered in your own name. When you request a payout, we cross-check your bKash, Nagad, or Rocket account name against the ID you submitted during verification. Mismatches delay processing until resolved.

We may revise terms at any time. The revision date appears at the bottom of this page. We aim to flag significant changes through your account notification centre, but it remains your responsibility to review this page periodically. Continued use after a revision means acceptance.

If you disagree with updated terms, you may close your account and withdraw your eligible balance to your verified wallet. Contact support via live chat or email, request closure, and we will process remaining funds after settling any open wagers.

No. Every deposit must come from a mobile wallet registered in your name — bKash, Nagad, or Rocket. We reject third-party transfers to prevent fraud. If a third-party payment reaches us in error, we return it to the sending wallet minus any processing costs.

We retain transaction records, identity documents, and chat history for the period required by applicable regulations even after closure. This data is stored securely and is not used for marketing once your account is closed. You may request a summary of stored data via email.

Open live chat or email our support team with your account ID and a description of the action you are disputing. Attach any supporting screenshots. We assign a case reference and respond with a decision or escalation path within the same working cycle.

Promotions carry their own specific conditions displayed on the promotion page. However, these general terms still apply alongside promotion rules. If there is a conflict between a promotion condition and these terms, the promotion-specific clause takes priority for that offer only.

Terms Conditions That Govern Your Account

Account Security and Data Handling Under Our Terms

Identity Verification

Session Encryption

Data Retention

Cookie Usage

Account Closure Requests

Requesting Data Changes

Where to Raise a Terms-Related Issue

Frequently Asked Questions About Our Terms

01 Who is eligible to open an account under these terms?

02 Can I have more than one account?

03 What happens if I breach a term?

04 How do withdrawal verification requirements relate to these terms?

05 Can betkhela change these terms without notice?

06 What if I disagree with a change to the terms?

07 Are third-party deposits allowed?

08 How long do you keep my data after I close my account?

09 How do I dispute an account action taken under these terms?

10 Do these terms cover promotions and bonus offers?

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